Table of Contents
Case 1 RFID and organizational transformation in the National Library Board of Singapore 1
Case 2 Enterprise systems planning projects in China 27
Case 3 Enterprise resource planning project failure in Maxima Inc. 47
Case 4 Organizational identities and knowledge management in India Inc. 61
Case 5 Enterprise system use in Talam Corporation, Malaysia 73
Case 6 Interorganizational project management in JTC 101
Case 7 The role of feedback unit (FBU) in e-government 127
Case 8 Interorganizational project management in XL.com 151
Case 9 E-business in hardwarezone.com 165
Case 10 Crisis management of SARS in Singapore 187
Case 11 Alignment in organizational IT interventions in KM-Com 211