Librería Bonilla. Desde 1950

	Título:
	Autor:	Precio: $387.90
	Editorial:	Año: 2006
	Tema:	Edición: 1ª
	Sinopsis	ISBN: 9781563273551
	Integrating the "balanced scorecard" concept with a Baldrige approach, Keeping Score will show you how to: Evaluate your current approach to measurement. Pinpoint incorrect performance measurements. Select the right financial metrics. Measure customer satisfaction and value. Measure quality of products and services before they reach the customers. Perform process measurement. Track supplier performance. Measure employee satisfaction. Redesign inadequate metrics and systems used to collect and report data. Improve the accuracy of your metrics by linking them to key success factors.

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